Privacy Policy

Privacy Policy

General

  • Your details will not be passed on or sold to any third party unless we are legally obliged to do so.
  • You have the right to request details of what information is held about you and we are required to delete these details if you request it.
  • Any details you provide to us through a third party will be accessible to the third party used i.e. Facebook, PayPal.
  • The third parties that we work with are fully compliant with the new privacy regulations, but you are welcome to approach them for copies of their privacy policy.
  • We will not transfer your details to any company outside the EU, unless legally required to do so. If this is required we will use a service that uses a Privacy Shield certification; such as Google Cloud.

 

Ordering products online

  • When ordering products online, we will receive your full name, postal address, billing address, email address, phone number and IP address at time of ordering.
  • All of this information is saved on our secure website which can only be accessed by senior members of staff.
  • The information provided will be used to process your order, keep you updated on the progress of your order and post your products out to you. It will also be used to ensure transactions are not fraudulent.
  • PayPal are used as the payment processor, therefore we do not gain access to either your card or bank details.
  • Details are kept on our system for future reference for up to 4 years and will not be used for marketing purposes.

 

Adult Classes

  • When ordering booking classes online, we will receive your full name, postal address, billing address, email address, phone number and IP address at time of ordering.
  • All of this information is saved on our secure website which can only be accessed by senior members of staff.
  • The information provided will be used to confirm your place in the class and to ensure online transactions are not fraudulent.
  • PayPal are used as the payment processor, therefore we do not gain access to either your card or bank details.
  • Details are kept on our system for future reference for up to 4 years but will not be used for marketing unless you have granted permission
  • When booking a class in store, we will keep your name and phone number recorded in our diary. Our class diary is used for a full year but we are happy to ‘black out’ any information you no longer wish us to have.

 

Children’s classes

  • When booking classes online, we will receive your full name, postal address, billing address, email address, phone number and IP address at time of ordering.
  • All of this information is saved on our secure website which can only be accessed by senior members of staff.
  • The information provided will be used to confirm your booking, to request any further details if required and to ensure online transactions are not fraudulent.
  • PayPal are used as the payment processor, therefore we do not gain access to either your card or bank details.
  • Details are kept on our system for future reference for up to 4 years but will not be used for marketing unless you have granted permission
  • Children require a signed consent form to be completed by a parent or guardian, including their name, date of birth, postal address, contact number and the name and number of an emergency contact.
  • Consent forms are kept in a file in our office which can be accessed by staff in an emergency.
  • You have the right to ask for your child’s consent form to be destroyed, otherwise it will remain on file until they are over 11yrs (maximum age for our classes)

 

In store enquiries or orders

  • When ordering in store, we will require your name and phone number to make contact.
  • Once the enquiry or order is successfully completed, your information will be shredded and will not remain on file.

 

Newsletter

  • We will not send you our general newsletter unless you have opt-in to receive this type of correspondence.
  • You can unsubscribe from either of these services at any point.

 

Contacting us

If you would like to contact us you can do so via email at mad-notions-craft-shop@outlook.com or via post at 1/3 Bruce Street, Annan, DG12 5AB.