All Terms & Conditions

Terms and Conditions – Online Sales

Ordering online

  • At time of publishing all items are currently in stock in our store in Annan. If an item is sold out in store, it is removed from our online store at the first opportunity.

  • If an item you have ordered is no longer in stock, we will contact you directly to inform you within three working days.

  • If an out of stock item is hand made, we can request a replacement to be created (this may take up to two weeks) or will offer you a refund.

  • If an out of stock item is not handmade, we will be in touch to advise as to when we will have it restocked and to offer you a back order or a refund.

  • A contract is formed from the date your order is dispatched. You can cancel your order and receive a full refund before this time.

  • A cancellation template can be found here. Please send this via email or letter.

Delivery & Collection

  • Packaging your items will take approx 1-2 working days. Our working days are Tuesday-Saturday.

  • After packaging, we will post out recorded mail to the address you supplied us. You will be contacted at this point to let you know your order is on it’s way.

  • Please ensure the address is correct on your PayPal account – We regret that we can only currently post the address shown on PayPal

  • Collection from the store is also an option. Please select the in-store collection option when at the checkout.

  • Collection orders will be ready to collect 1-2days from ordering, you will be contacted via email when it is ready to collect.

  • Orders will only be held for one week from the date we contact you. Please let us know if there will be a delay in collecting your parcel.

  • If orders are not collected within this timescale we will return the items to our stock list and you will need to reorder. There will also be a full refund given.

Missing/lost orders

  • Please allow 5 working days for your parcel to arrive. If there is no sign of your order after 5 days, please contact us via email or phone so we can chase it up.

  • Please be aware that in line with the Royal Mail, a parcel can take up to 10 working days to arrive and so a parcel will only be classed as ‘lost’ after this time.
  • We can provide you with a tracking number on request.

Cancellations and returns

  • If you would like to return an item for some reason, please contact us to let us know prior to returning the item/s to ensure a refund.

  • Returns will be accepted for 14days from the delivery date, as shown on the parcel tracking. Items returned after this time will not be refunded.

  • Postage paid will not be refunded.

  • The buyer will assume responsibility for paying return postage unless the item is broken or faulty.

  • Refunds will be processed through PayPal within 14days of the item arriving back at the shop.

  • We recommend using a tracking service as any returned items lost in the post cannot be refunded.

  • Returned items must be in original packaging and in an unused condition.

  • If you are returning a broken or damaged item, please let us know. Once the broken item has been returned we will process a full refund, including return postage, within a maximum of 14days.

  • Returns should be sent to: Mad Notions, 1/3 Bruce Street, Annan, DG125AB

Handmade & Personalised Items

  • Handmade items are made individually and so there may be some slight differences in your product and the images online. i.e. colour, shade, etc.

  • Personalised items will only be accepted as a return if there is a fault. Please note you have 14days from the delivery date to contact us if this is the case.

  • If you would like a similar item made to the ones you see online, please contact us directly through email or phone to discuss your requirements.

  • Please do not ask for items to be made using copyright images or fonts i.e. Disney, Marvel etc – these are illegal and we cannot accept orders for such items.



Terms & Conditions – Classes

Booking and payment

  • To book a place in on of our classes, a deposit of 50% of the total price of the class must be paid at time of booking.

  • The remaining amount must be paid before the class starts.

  • You have the option of paying the full class price at the time of booking if preferred.

  • Deposits are non-refundable.

  • You may transfer any spaces booked to another person, however the original booker must contact the shop to inform us. If we have not been informed we reserve the right to turn away anyone other than the original booker.

  • There is no deposit option for a childs class – full payment must be made at time of booking and we regret that this is currently non-refundable


  • If full payment has been made, we will refund you 50%, however the deposit remains non-refundable.

  • Any refunds will be processed through PayPal if booked online, or you can collect in person if booked in store.

  • Bookings made online cannot be refunded in store.

  • Cancellations can be made via email, Facebook messenger or phone call.

  • Deposits may be refunded if the space can be filled, however this is at our discretion. We will contact you directly if a refund will be issued.

  • Refunds will only be given if we are informed a minimum of 24 hours before the start of the class that you will no longer be attending.

Childrens Classes (Saturday Mornings & School Holidays)

  • Childrens’ classes/workshops are suitable for age 5-11yrs (P1-7).

  • If your child is 5yrs old, however has not yet started primary school, we reserve the right to ask them not to attend – this is due to the nature of some classes requiring independent skills such as cutting etc.

  • Parents must complete and sign a consent form before the session starts to allow their child to take part in the class.

  • Parents may remain in the shop for the duration of the class, however the space available for waiting will be a separate room and we cannot provide you with space in the classroom to sit with your child.

  • Please contact us before the class if you would like to stay with your child so we can ensure there is a seat available.

Age ranges for other classes

  • All other classes will have a suitable age range advertised. Please note that anyone under the age of 12yrs must have a full paying adult (18+) to accompany them. We can offer a reduced adult & child offer for certain classes. Please contact us for further details.

  • We reserve the right to adapt our age ranges as required, however these changes will be advertised on our website in advance. Any bookings already made will also be informed via email or telephone.

  • Anyone who turns up to a class that is not age appropriate will be asked to leave and no refund will be given in respect to any monies paid for that class